Kwikset SmartKey Troubleshooting: 3 Simple Steps to Fix Misprogrammed SmartKey Cylinder. For countries outside the U.S. and Canada, please visit our International contact page. If the door still won’t unlock, use a key to unlock the door. It would connect to Smartthings, but then nothing but checking status and wouldn’t work. Copyright © 2021 Spectrum Brands. I paired the lock using the app because the Kwikset 888 is compatible to ST. Any ideas on how to fix this?? This time I selected to keep the anti theft feature disabled. It would connect to Smartthings, but then nothing but checking status and wouldn’t work. If … Add user codes (30 max) It is recommended that you add and Make sure the door is open. 1 Frequently Asked Questions How long will the lock operate on a set of batteries? Explore a world of innovations. It took me less than 10 minutes using a screwdriver. The app shows an incorrect lock status. 1. If that is correct, congratulations on coming to the right place! Could it be the distance to the hub even though the lock and unlock functions are working? Installing this Kwikset SmartCode 888 Electronic Deadbolt was easy. So I got to thinking and I determined that the problem was that the anti theft feature had been enabled on the lock when paired with Vivint so I repaired the lock with Vivint and it didn’t pair correctly, so I removed it again and then re-paired it again to Vivint. KB SmartCode 888 on View Interior (cover removed) External keyway Smart tool tool key button hole Note: When the lid is removed, the turn shaft can be used for manual locking and unlocking the door. Sophisticated, modern hardware styles with simple, unique details. Read honest and unbiased product reviews from our users. The Status LED flashes every 6 seconds to report, locked or unlocked the door. So I hit the button again and the app attempts to lock the deadbolt even though its locked. Security on the outside, convenience on the inside. Call technical support for further troubleshooting. Page 4: Troubleshooting So I found the solution to my problem via an ST FB group… the deadbolt throw into my door jamb isn’t long enough. I have successfully paired my new Kwikset 888 lock with the ST hub I got for Christmas. Troubleshooting: Door Jamming and Door Handing 6 Troubleshooting: Keypad 11 Troubleshooting: Battery 12 Battery FAQ 13 62543 / 01 1 / 13 Technical Support 1-800-327-5625 www.kwikset.com 1 3 2 4 5 ©2015 Spectrum Brands, Inc. Mastercode Programming timeout: If no button is pressed for fi ve seconds, the system will time out and you will need to restart the procedure. ST was able to indicate if the door was locked or not. That thread seems pretty intense to me so it will take some time for me to get through being so new. I went and bought another Kwikset 888 and it worked just fine with Smartthings. SmartCode is easy to install, … On my Smartcode 888, the lock button flashes green with continuous beeping sound for two seconds. Database contains 1 Kwikset Smartcode 888 Manuals (available for free online viewing or downloading in PDF): Installation and user manual . Kwikset Smartcode 909 Troubleshooting. I then did the same thing with the original lock and I now have two Kwikset locks paired with Smartthings that are fully functional. For more information about the mastercode, download the Programming and Troubleshooting Guide on the SmartCode 913 page at www.kwikset.com. Step 1 Take the battery pack out of the unit and depress the button labeled "Program" three times if the unit doesn't operate properly after installation or fails to open with a key. Experience Kwikset products from the people who know them best. Connect with us. Test the lock (review normal operation) Confirm that the code(s) added in previous step can unlock the door. Ok, that should be fine. Kwikset Smartcode 909 Manual Pdf . Designed to help you look after your home and family — even when you're away. Experience Kwikset products from the people who know them best. Kwikset 888 ZW500 11PS SmartCode 888 Electronic Deadbolt with Z-Wave Plus Technology, Venetian Bronze - 98880-005 by Kwikset. CBS News. Also, my batter life is 100%. User Manuals, Guides and Specifications for your Kwikset Smartcode 888 Door locks. When I manually unlock the deadbolt and the app reads “unlocked” and hit the lock button in the app, it locks the deadbolt but the status automatically switches back to unlocked even though it locked the lock. Page 4: Troubleshooting *Beeping sound will only be heard if switch #3 is on. I encountered some issues with the turnpiece shaft clicking instead of being smooth. ZDNet. View online Installation and user manual for Kwikset Smartcode 888 Door locks or simply click Download button to examine the Kwikset Smartcode 888 … Register Product. Contemporary. Thank you. Products which inspire assurance and delight when you need it the most. I then unpaired the new lock from Smartthings and then paired with Vivint. Thanks for the reply. Then it can be unpaired and paired with any compatible hub. Products which inspire assurance and delight when you need it the most. Get support and learn more: https://www.kwikset.com/smartcode888 Troubleshooting Tips About Dealers Home Kwikset 888 ZW500 11PS SmartCode 888 Electronic Deadbolt with Z-Wave Plus Technology, Venetian Bronze - 98880-005. Sign Up and WIN! I will give it a try and report back. Based on 10 operations per day, a single, new set of Alkaline batteries … SKU 98880-005 $126.13 Quantity Quantity. Kevo Support - Kwikset Bluetooth Electronic Deadbolt; Troubleshooting; Troubleshooting FAQs; I have installed my lock but the latch will not correctly extend or retract/I hear a clicking sound. Add to cart Share this: Share on Facebook … Security on the outside, convenience on the inside. Hey guys, Im brand new to ST and home automation so this is my first post. Gamespot. View the SmartKey Troubleshooting Playlist on YouTube by clicking below. Video Kwikset SmartCode 915-916: Programming With a Mastercode. The batteries started draining faster than normal. Please manually re-lock the door. Traditional. Saturday: 6:30am-2:30pm PST. I’m a newbie at this to, but pretty tech savy. A Technician Will Answer You Now! Sign up for Kwikset updates to stay informed about new products, promotions, latest trends and styles, and you’ll be entered to win one of our latest products. Ads related to: Kwikset Smartcode 888 Troubleshooting Results from Microsoft . Troubleshooting: Door Jamming and Door Handing 11 Troubleshooting: Touchscreen 14 Troubleshooting: Battery 15 Battery FAQ 15 62811 / 01 1 / 15 Technical Support 1-800-327-5625 www.kwikset.com 1 3 2 4 5 6 ©2015 Spectrum Brands, Inc. Mastercode Programming timeout: If the screen is not pressed for 20 seconds, the system will time out (indicated by three beeps and the “X” … Find helpful customer reviews and review ratings for Kwikset 98880-004 SmartCode 888 Smart Lock Touchpad Electronic Deadbolt Door Lock with Z-Wave Plus Featuring SmartKey Security in Satin Nickel at Amazon.com. Latest News from. I have it figured out!!! My Kwikset 888 lock that was paired with my Vivint Home Security System was being added successfully to Smartthings after being unpaired from Vivint and factory reset. Sophisticated, modern hardware styles with simple, unique details. I removed it from Vivint and then paired it successfully with Smartthings and it’s fully functional. It was suggested that I try it with the door open and that worked. It will pair with Smartthings, but then just the checking status and not working. Sundays & Major Holidays: Closed. Keep door open. Easy fix! Beautiful, transitional hardware styles with simple, unique details. Monday-Friday: 7:00am-4:00pm PST. This is a complete install of the Kwikset Smartcode 913. It’s almost like the device didn’t join properly. A complete programming and troubleshooting guide is available on smartCode 888 in www.kwikset.com. If still unsuccessful, consult the Programming and Troubleshooting Guide on the SmartCode 888 page at kwikset.com. In this case, you will … Questions Answered … Video Kwikset SmartCode 909 … View online Installation and user manual for Kwikset Smartcode 888 Door locks or simply click Download button to examine the Kwikset Smartcode 888 … Its approximately 15 ft away from the hub. So I switched to the classic app and can now lock and unlock the deadbolt but the status remains unlocked. I’d try removing the lock from ST and rejoin it right next to the hub, and then move it back to the door. I really haven’t had any issues with them until recently. Register. Kwikset SmartCode 888 with Home Connect About SmartCode 888 The SmartCode 888 smart lock with Home Connect technology enables the lock to wirelessly communicate with other devices in your home. SKU 98880-004 $126.13 Quantity Quantity. I just have to make the throw longer. After a brief skim it seems to be referencing the hub being busy ? I have had Kwikset Locks in my house for years. Of course, you can still use the keypad whenever you feel like it. Kwikset Smartcode 888 Manuals & User Guides. Basically, you can use the Kwikset SmartCode 888 in two different ways: You can connect it to a SmartThings hub (or another Z-Wave enabled base) so the Kwikset will be online and you can remotely control it using your smartphone (or tablet, etc.). View the SmartKey Troubleshooting Playlist on YouTube by clicking below. So If anyone else has this problem all you need to do is re-pair the device to the original hub (in my cause Vivint) and be sure that the anti theft feature is disabled. 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