One week later she complained about not receiving the item. I shipped an item and purchased tracking. Hi everyone, I apologize for my lack of knowledge on this, I need some help. Tip When a buyer opens a request, please be aware that funds related to the sale in your PayPal account may be put on hold. In the past week I have had 2 buyers claim an item is not received and requesting a refund. Got this from ebay message boards: Buyers have 45 days to open an Item Not As Described or an Item Not Received case with PayPal. Or I receive a fake "whatever", they will not honor a refund? I informed ebay the item was shipped and I have the receipt for USPS to prove it. PayPal, which protects buyers when items are mis-sold, failed to answer why it has not amended the policy to deter such scams, but it did contest the chargeback. I shipped the package the following day, but it got stuck in customs for almost 3 weeks. escalate. AP123 2020-12-10 20:09:22 UTC #1. I sold an item on 4/4/10, posted 6/4/10 the same day buyer paid. If possible, I have done. Both eBay and PayPal show the same address, item delivered 9/11/20 and they file the claim 9/14/20. Therefore, we are unable to reverse this transaction or issue a refund." In one case, it was 2 business days after it was posted and going to outback NSW. junk. i sell used auto parts, and i have never won a case in the 6 years i have been selling. He filed for a refund which eBay gave him which was taken out of my paypal account. Online Services: Paypal Chargeback Based On Buyer's Claim That Goods Were Not Received; If this is your first visit please consider registering so that you can post. Paypal said the following: "It does not apply to complaints about the attributes or quality of goods received. I shipped an item and purchased tracking. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an "Item not received" request. The buyer has not contacted me so hopefully that means they have received the item – although I’ve not yet received feedback either (although thats not guaranteed I suppose). Additional details: I get that eBay & Amazon have their own rules but I wondered if legally there was a time limit they must claim within. So you just have to find a good excuse, and respond that you will ship the item the next day if the buyer end the dispute on PayPal. Even though I didn't explicitly tell him to send it in registered mail, I paid 15 dollars for shipping alone (for something that weighs less than 7 ounce). PayPal will require the seller to prove DELIVERY (not postage), which they cannot do, so you will win and you will get your refund. I have a problem with a buyer. mail. I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. ? I opened up a PayPal dispute after not having received an item I bought for nearly a month and a half. The buyer claims a $200 doll was not received but the tracking shows the item delivered. PayPal Seller Protection safeguards merchants against losing money to chargebacks and reversals related to “Unauthorized Transaction” or “Item Not Received” claims. If he does, already won. Of course it meets filing guidelines because I never received my item!! One week later she complained about not receiving the item. respond. It's up to the seller to then claim their loss from the Royal Mail. If the transaction at hand meets PayPal’s requirements, they’ll help keep your merchant PayPal … transaction. If the seller has provided valid Proof of Shipment in relation to an Item Not Received claim, you may not be eligible and we recommend that you obtain postage insurance to avoid misdirected postage. I have a problem with a buyer. PayPal, like any other online payment system, has policies which will work against sellers if they do not take the necessary steps to ensure that they deliver and can prove this. Transactions sent using PayPal's friends and family option and guest checkout payments are also not eligible for Buyer Protection. Hi, I've been waiting for over a month to receive an item, so I opened a dispute. wash. constantvelocitty 2009-12-21 18:33:27 UTC #1. Yes but the seller has not got evidence that the item was delivered, just that it was posted. provided. Sellers are responsible for getting the item to the buyer. Buyer claims item not received, how to proceed? Shipping with Signature Confirmation will protect you in an Item Not Received case, provided you ship to the address on the PayPal transaction details page and the tracking shows as delivered or a signature is captured. Resolve an item not received request. Store Forum - eBay buyer claims he didnt receive item... - So I sold an item on ebay that the buyer is claiming he never received. I sold an item to an international buyer. Item Not Received disputes occur when a buyer purchases an item, but claims it was never received. To get started, select the item that's not arrived above, or follow these steps: Go to Purchase history - opens in new window or tab. Politely respond to buyer on 14th May & advise to check with local sorting office, if record still not received after 21 days then I would be happy to sort something out with the buyer. To me, that's an unreasonable time to claim. I have been a seller on Ebay for over 13 years and I just know when a seller is trying to use the system based on the correspondence they send. opened. I had a buyer just submit a PayPal claim, item not received and they're requesting a full refund. Now, when the claim was "under review" by PayPal, the item has been delivered. Share. PayPal Dispute or Claim – What You Need To Know. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. But do not try to open a new case if any amendment is the subject of the case already open. ... PayPal may find in favour of the Payment Recipient even if the buyer claims to have not received the purchase. even though i put my policy, it doesn't mayyer. I don't understand PayPal's stance on this. In the case of 'item not received' claims, there is no cover for items that you collect in person or arrange to be collected on your behalf, including items bought in the seller's physical store. Today receive notification from Paypal "Item Not Received Dispute" over £4.00 transaction (incl of P&P). How should I proceed? What is PayPal going to do? Buyer claims item not received and wants a refund 9 months later The item is not even viewable on ebay anymore, they sent me item/order number in an ebay message and no feedback can be left. list. So I checked my tracking number to find out where it was hold up and it says "item SUCCESSFULLY DELIVERED"!! Feb. 26, 2008 PayPal Case does not meet filing guidelines Feb. 26, 2008 PayPal Email sent to seller Feb. 26, 2008 Buyer Complaint Case filed WTH does this mean?? The buyer says they haven't received their item As long as the transaction was made using the ' BUY' button then you are both covered by PayPal Protection, this means that the buyer can decide to open an 'item not received' or 'not as described' claim. Start an INR (item not received) claim. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll also be available in your Messages - opens in new window or tab. I just lost out on a claim on a product that was clearly not as advertised. 0. This is not what users can do to make you have to write an email telling him aa PP is paypal problem and the reason for changing the Item Not Received If Not … Select More actions beside your item and then I didn't receive it. Was my claim denied because it was after the 45 day window in which you are supposed to file a dispute with paypal? So I told her about the tracking info and she claims she did not receive the item and she wants a refund! Buyer bought an item on 30th November and have messaged today 8th February claiming the item didn't arrive, that's 70 days since dispatch on an item estimated to take 2-3 days to arrive! Before I lodged the claim I sent a few messaged letting him know it hasn't arrived and they still didn't reply. In the other case they opened a Refund Claim after 4 business days. I sell coupon codes delivered by e-mail. They still denied my So if I buy a designer pair of jeans, and I get a fake pair. Selling on Amazon. Hi everyone, I purchased shipping through Amazon for this order. The items I am … (From Singapore) I paid 15 dollars alone for shipping and handling; the seller responds to my message saying that it is not his fault because "the Buyer did not OPT for registered mail so the seller is not responsible for the item gone missing." The buyer filed an item not received claim. Sellers are of course advised that it is best to send everything tracked. maybe paypal takes different types of products into consideration when deciding who should win the not as described claim, because i never win that battle. Results 1 to 4 of 4 Paypal Chargeback Based On Buyer's Claim That Goods Were Not Received. What is the procedure for responding to 'Item not Received' Buyer PayPal Claim (E-mail delivery) E-junkie Discussions. Hi. The buyer claims it was never received and is asking for another unit to be sent. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! I bought something (not too expensive) on ebay a few weeks back, seller says he has sent it but it's never been received, I lodged a item not received thing and it's been 3 days and the seller hasn't replied to anything. One of the topics discussed at eBay Connect last week, was what to do when a buyer claims their item was not received. i state sold as-is and no warranty, and untested. So I checked my tracking number to find out where it was hold up and it says "item SUCCESSFULLY DELIVERED"!! But can the buyer still open a dispute or get a chargeback on Paypal? (The item is from Singapore) The seller says that I did not opt for registered mail so the lost item is not his responsibility. added. Once the issue is resolved, or we find in your favour, the hold is lifted and the funds are available again. Never received item/Paypal dispute. I offered free 1st class postage but also offered special/recorded at additional cost. I asked EBay about this and they are saying that Hermes issues the Claims code and that it means they could not deliver the parcel and are waiting for the customer to use the code to claim the parcel from them. After some time the buyer will open a dispute on PayPal to have not received the item, there you will shortly receive a buyer’s message through PayPal to claim a refund of money. To be eligible for coverage, a transaction must meet a number of basic requirements, as well as conditions for the specific type of claim. Without tracking, the buyer may receive the item and claim that they have not set eyes on the package. 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